Well it took me longer than anticipated to get all the content right, but my new on-line consulting business exclusively for owners of HOA management companies is now LIVE . . .
www.HOAProfitGurus.com
Check it out and get a FREE eBook of forms and templates that can be used in your HOA management company today!
The site also gives you The Secrets I used to make MORE money (from your existing business) while working LESS . . . it's true - I USED ALL THIS INFORMATION MYSELF.
Happy New Year!!!
Wednesday, December 31, 2008
Sunday, November 30, 2008
Bonjour from France
Hi there! Please excuse my typos in this post as I`m using a French keyboard in an internet cafe in France . . .
One of the great things about owning a business today (particularly one like an HOA management conpany) is that there are very few reasons for you to be "in the office."
In fact, this week I'll be working from France using a laptop with remote access to my office systems, a webcam for my regular weekly meetings, and a VoIP phone for free calls to the US.
The even more exciting news is that I'll be launching the new internet site from HOA Profit Gurus before I leave France so check out my posts later this week to get early access to the new site.
Au revoir for now.
One of the great things about owning a business today (particularly one like an HOA management conpany) is that there are very few reasons for you to be "in the office."
In fact, this week I'll be working from France using a laptop with remote access to my office systems, a webcam for my regular weekly meetings, and a VoIP phone for free calls to the US.
The even more exciting news is that I'll be launching the new internet site from HOA Profit Gurus before I leave France so check out my posts later this week to get early access to the new site.
Au revoir for now.
Wednesday, November 5, 2008
NEW: Growth & Profitability Service for HOA Mgmt Co's
So, after many months of planning (preceded by many years of "learning lessons") I am super excited to announce that . . . I am launching a consulting business exclusively for HOA management company owners!
Yep, that's right. I will use this new company (by the way, it's called "HOA Profit Gurus") to provide Growth & Profitability Coaching to existing HOA management companies across the US.
We are ramping up now for a public launch of our new web site, which will provide FREE resources to owners of HOA management companies as well as video blogs, training programs, coaching sessions and more!
Check back next week as I announce my new company's web site . . . .
Yep, that's right. I will use this new company (by the way, it's called "HOA Profit Gurus") to provide Growth & Profitability Coaching to existing HOA management companies across the US.
We are ramping up now for a public launch of our new web site, which will provide FREE resources to owners of HOA management companies as well as video blogs, training programs, coaching sessions and more!
Check back next week as I announce my new company's web site . . . .
Friday, October 31, 2008
Free time . . . and more money
Hi All,
Sorry for the delay between postings, but I've been taking some time to relax and travel recently. My last couple trips to San Diego and Los Angeles were a blast!
The systems I put in place in my HOA management company are really yielding some great results. In fact, my accountant just told me that this month will produce the most profits in my company's history.
This fact is still hard for me to grasp as I've worked the *least* amount of time this month in the history of my company.
Several HOA management company owners have asked if I offer consulting services or coaching to help them achieve the great lifestyle I've got. Well, I've got some good news . . . .
Check back next week as I announce a revolutionary service specifically for HOA management company owners!!!
Sorry for the delay between postings, but I've been taking some time to relax and travel recently. My last couple trips to San Diego and Los Angeles were a blast!
The systems I put in place in my HOA management company are really yielding some great results. In fact, my accountant just told me that this month will produce the most profits in my company's history.
This fact is still hard for me to grasp as I've worked the *least* amount of time this month in the history of my company.
Several HOA management company owners have asked if I offer consulting services or coaching to help them achieve the great lifestyle I've got. Well, I've got some good news . . . .
Check back next week as I announce a revolutionary service specifically for HOA management company owners!!!
Monday, September 8, 2008
Sunday, August 17, 2008
Customer Service is Dead
It still shocks me how our industry as a whole provides such poor customer service.
It seems to me that if a customer asks for something easy to provide and that would make them feel great about your company, then you should happily fulfill their request. Don't bother the customer with boring details about your company's business processes or your firm's detailed procedures. Just give them what they want (and if you do it with a smile they'll love you for it!). You can even automate this process like I did (http://www.parkerfinch.com/forms/formDisplay.asp?frm_id=6776&assn_id=10879)
I was in an airline that was wowing me with quality of their plane, a straight forward boarding process, they even gave out breakfast muffins to the entire coach class of the plane (yes this was on a US airline in 2008! http://www.reuters.com/article/pressRelease/idUS142730+14-Jul-2008+PRN20080714). Then it happened. I stopped a flight attendant that was walking down the aisle and asked for a drink (I had been sleeping a bit, but based on the fact that no one else in my row had a drink I figured they accidentally skipped my row). The busied flight attendant quickly responded to my request with a "we'll be back through with drinks in a bit" as she continued walking passed me.
Don't let yourself be so busy that you don't take a second to fulfill a customer's simple but meaningful request. If you and your team can deliver on this aspect of Customer Relationship Management (CRM tips - http://www.inc.com/guides/cust_service/), you'll out perform the competition 9 times out of ten. Mainly because your competition is 'too busy' to read my blog!
It seems to me that if a customer asks for something easy to provide and that would make them feel great about your company, then you should happily fulfill their request. Don't bother the customer with boring details about your company's business processes or your firm's detailed procedures. Just give them what they want (and if you do it with a smile they'll love you for it!). You can even automate this process like I did (http://www.parkerfinch.com/forms/formDisplay.asp?frm_id=6776&assn_id=10879)
I was in an airline that was wowing me with quality of their plane, a straight forward boarding process, they even gave out breakfast muffins to the entire coach class of the plane (yes this was on a US airline in 2008! http://www.reuters.com/article/pressRelease/idUS142730+14-Jul-2008+PRN20080714). Then it happened. I stopped a flight attendant that was walking down the aisle and asked for a drink (I had been sleeping a bit, but based on the fact that no one else in my row had a drink I figured they accidentally skipped my row). The busied flight attendant quickly responded to my request with a "we'll be back through with drinks in a bit" as she continued walking passed me.
Don't let yourself be so busy that you don't take a second to fulfill a customer's simple but meaningful request. If you and your team can deliver on this aspect of Customer Relationship Management (CRM tips - http://www.inc.com/guides/cust_service/), you'll out perform the competition 9 times out of ten. Mainly because your competition is 'too busy' to read my blog!
Thursday, August 7, 2008
Business relationships are same as dating
So I was in a bar (really I was!) and I witnessed a horrendous event. A decent looking guy was sitting at a nearby table (and talking really loudly as you'll see from the level of details I know about him) with 2 women.
Unfortunately for him, he was killing his chances of coming off as attractive to these members of the opposite sex. He detailed his woes of self misery, despair, bad luck and just generally demonstrated diarrhea of the mouth.
Here's an example of what happened . . . Woman comments "these are the best days of our lives." Guy says, "Really!? I have tough times, life's hard . . . " and then he continued to outline the details of his divorce, his lost money in the real estate market, his bad health, etc, etc.
Not surprisingly, the women shortly thereafter just stop communicating with him in any meaningful way (i.e., both verbally and non verbally).
Business relationship are the same . . . actually all people are the same - it's about THEM, not YOU.
No matter if you're selling your services to a new customer or you're talking with an existing client, the conversation NEEDS to be about the other person the majority of the time. If you keep telling others all about you, you're not taking advantage of one of nature's best gifts - your 2 ears! See http://www.businesslistening.com/listening_skills.php for some great tips.
As one of my colleagues says, you have 2 ears and 1 mouth. Use them in that ratio.
Unfortunately for him, he was killing his chances of coming off as attractive to these members of the opposite sex. He detailed his woes of self misery, despair, bad luck and just generally demonstrated diarrhea of the mouth.
Here's an example of what happened . . . Woman comments "these are the best days of our lives." Guy says, "Really!? I have tough times, life's hard . . . " and then he continued to outline the details of his divorce, his lost money in the real estate market, his bad health, etc, etc.
Not surprisingly, the women shortly thereafter just stop communicating with him in any meaningful way (i.e., both verbally and non verbally).
Business relationship are the same . . . actually all people are the same - it's about THEM, not YOU.
No matter if you're selling your services to a new customer or you're talking with an existing client, the conversation NEEDS to be about the other person the majority of the time. If you keep telling others all about you, you're not taking advantage of one of nature's best gifts - your 2 ears! See http://www.businesslistening.com/listening_skills.php for some great tips.
As one of my colleagues says, you have 2 ears and 1 mouth. Use them in that ratio.
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